Imperial Hotel Tokyo

We stayed in the service apartment part of the hotel. I think the service was a little different like the room cleaning and other room services, but I haven't notice anything less than perfect at the hotel so far. The room was on the 29th floor and got the great view of the Shinbashi station to the south. The room was very spacious including the good size toilet. The amenity in the room was the best I've seen. They even provided 4 hand towels. All of the staff speaks perfect English, even the bell boy and the cleaning maid. The service was beyond what I ever imagined to experience. The Narita limousine bus stops in front of the hotel which was very helpful to us with 2 big luggage each.

The outstanding customer service, all of the staff were amazing. 5 star customer service all round. It was my husband and I, it was our first time visiting Japan. We stayed at the Imperial Hotel for 1 week and we would definitely go back and stay there again. It must have been within the first 20 minutes or so of arriving at the hotel, and we got a knock on the door, and the lovely tea lady attendant provided us with complimentary Japanese tea and one of the traditional japanese sweets for both myself and my husband. She put the tray with the tea and sweets on one of our side tables and asked us if there was anything else that she could assist us with etc. Such a lovely team of staff, so respectful, cultured and polite, and not to mention helpful, nothing was too much trouble. Even when we were walking to the lift to go downstairs etc, there was someone always there to greet us and press the button for us! Not even exaggerating, like this was service like no other! Above and beyond is an understatement, the service was truly exceptional. The concierge were phenomenal, just one example I will share (I do have more believe me but I will share this one) one evening my husband and I wanted to go for Teppanyaki for dinner. The duty manager got out of his seat and physically walked outside with us and directed us/showed us the best way to go to the Teppanyaki restaurants and where they were located.

Excellent location, walking distance from Tokyo Station, Imperial Gardens, and shopping in the GINZA areas. Plenty of bars and restaurants around the area to cater to most tastes.

This hotel truly has a world-class service from the moment you arrive it honestly feels like just levitate to your room whilst the staff bring up your luggage and check you in. The Imperial Hotel Tokyo is in a great location with many attractions such as the Imperial Palace near by shopping and world class restaurants within close proximity. Finally, the hotel has so many bars and restaurants from the bars and Cafes on the ground floor to the lounge area and restaurants on the 17th floor. I must point out the hotel serves a lovely Japanese breakfast.

High end hotel with a little bit of history. Although clearly well kept, the design is from the 1970's, so you need to appreciate and lean into the architecture/design from that period. There is also a nod to Frank Lloyd Wright in the lobby featuring pieces from the previous Imperial Hotel. The pool, sauna, onsen-bath area had fun old school amenities and excellent service and cleanliness. Everything is spotless and the service was impressive from check-in to check-out. Room was large and comfortable with a lot of classic 70's amenities - I watched "Death Note" on the built-in cable TV in the bathroom while doing my make-up, sitting on a vanity stool in my hotel pajamas.